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Why don't you offer phone support?
We prefer support requests to come through our ticketing system or email for a variety of reasons.
First, it provides an audit trail of communication so that all the facts can be passed on to whomever may be working your problem.
Second, it allow us to focus on fixing problems instead of answering the phone.
Third, due to there being multiple people in different locations available to handle requests it saves additional expenses.
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